Frequently Asked Questions
All of our teas are harvested in the wild, pristine forests in Siberia, Russia and manufactured in a Health Canada Approved facility.
Every single ingredient we use is grown in the wild, without the use of pesticides, synthetic fertilizers, sewage sludge, GMOs, or ionizing radiation.
Our manufacturing facility is approved by Health Canada, allowing us to produce natural health products and as it operates under strict manufacturing practices, quality standards and control. Moreover, our manufacturer holds various European certifications, allowing for creation and distribution of medical grade natural health products.
Each blend of our tea is best used within two years. Make sure to check the bottom of your tea box for the best before date.
It's way easier than learning Russian. Just brew some water, get your favourite mug out and let a sachet steep for at least 10 minutes. That's the best time to activate nutrients and unlock the flavours. If you like your tea stronger, keep it in for longer. If you're brewing loose chaga powder, use fine infuser to 1 teaspoon of chaga for every 1 cup of hot water.
You can brew the tea bags once or twice depending on what herbal tea you have and how long you'd steeped it for.
Check out our growing collection of drink recipes here.
Not to worry! The printing process used by our manufacturer (DTG, or Direct-to-Garment) may sometimes leave a mild odor on the item. This smell should go away on its own in no time. If it sticks for longer than a few days, flip the item inside out and give it a wash (go cold, dry and low) or rinse it in cold water and hand it to dry. If the smell remains, reach out to us immediately and we will replace the item.
Visit our contact page to fill out the contact form and find our digits.
We are proudly based out of Ottawa, Canada. But we wouldn't be able to do it without our manufacturing and export team in Russia.
We love partnering with humans who believe in our products and hold the same values. Let's be responsible and get to know each other before we commit to anything. Connect with us on social or email us at hello@birchmoon.ca.
That's amazing – let's chat! b, let's Get in touch by emailing hello@birchmoon.ca.
Please take into account the products sold on this website are not intended to diagnose, treat, cure, or prevent any disease. The information provided by this website or this company is not a substitute for a face-to-face consultation with your physician, and should not be construed as individual medical advice. The statements made on this website have not all been evaluated by Health Canada or U.S. Food & Drug Administration.
To find our more, please contact us and we will be happy to answer any questions.